Greys Direct LLP Terms and Conditions

Terms and Conditions – General

Greys Direct welcomes you to the 
 website Terms and Conditions page. The purpose of these Terms 
 and Conditions is to ensure that your best interests as a Customer 
 are preserved and that, similarly, our status as the Seller is 
 reasonably protected. By using this website you agree to be bound 
 by the Terms and Conditions set out below. Nothing in these Terms 
 and Conditions alters or reduces your statutory rights as a 
 consumer, or otherwise.
Before you place an order, if you have any questions relating to
 these Terms and Conditions, please contact us by e-mail or telephone us between 9:00 am and 5:00 pm, Monday to Friday.
These Terms and Conditions, throughout, apply to all orders placed 
 using our website and any orders 
 placed with us by telephone or mail. Please read them carefully 
 before placing your order.
The cheeses we sell are artisan products and weights vary from cheese to cheese. When a portion of cheese is cut from a larger piece, it is done by hand and weights will vary accordingly. We always try to ensure that if one piece is light, another is generous to compensate.
If a chosen cheese is unavailable at the time of despatch we reserve the right to pick an alternative, preferably similar cheese of the same value or greater.

Seller and Customer - Definitions

The Seller is Greys Direct LLP, trading as Greys Cheese Direct, 
 registered in England and Wales, Partnership No.OC395652, with 
 VAT registration No. 198322774 (“Greys Direct”, “Greys Cheese 
 Direct”, “we”, or “us”). These Terms and Conditions (of which the 
 Security and Privacy Policy form an integral part) apply to all orders 
 which you, the Customer (“you” or “your”) place using the website, for items ordered, utilising the 

Ordering and Registration.

Once you have placed an order online or by telephone, it is 
 classified as an offer. By proceeding through the checkout process 
 and confirming acceptance of the Terms and Conditions, by ticking 
 the ‘Accept’ box, you have formally accepted these Terms and 
 Conditions. At this stage, you are making a formal offer to purchase 

 Goods which, if accepted by the Seller, results in a binding contract 
 between us.
The Seller may choose not to accept an order, for any reason.
The nature of the Seller’s business is such that from time to time 
 Goods may not be available, due to factors beyond the Seller’s 
 control. Where the Goods ordered by the Customer are not 
 available, the Seller reserves the right to substitute similar Goods 
 to and of equivalent or greater value. If this is not possible, we will 
 contact the Customer to discuss a replacement. If we are unable to 
 contact the Customer, the order will be deemed to be cancelled, 
 and a full refund will be given, if the Customer has already paid for 
 the Goods.
If the Customer decides to register with Greys Cheese Direct to 
 purchase Goods, the Customer will be responsible for maintaining 
 the confidentiality of their account user name and password, for 
 preventing unauthorised access to their account, and agrees to 
 accept responsibility for all activities that may occur under their 
 account or password.

Price and Payment

The price of the Goods shall be that stated on the Greys Cheese 
 Direct website, in GBP sterling.
The weight of the Goods on the website is indicative only. Many of 
 the Goods are handmade and, as such, weights and sizes may 
Where applicable, prices are inclusive of VAT. Receipts for VAT are 
 available, on request.
The price does NOT include delivery charges. These are quoted 
Although we try to ensure that all prices on the Greys Cheese Direct 
 website are accurate at all times, errors may occur. If we discover 
 an error in the price of items that you have ordered, we will contact 
 you as soon as possible, when you can either accept the revised 

Please note that we cannot guarantee the security of any data sent 
 by email. Accordingly, please do not send us payment information 
 via email.

Please refer to the Payment section of our website for details of the 
 payment process.


Goods may vary in appearance from the images on the website. 
 Images are for indicative purposes only. The Greys Cheese Direct 
 website and its content including all text, graphics, logos, button 
 icons, images, data and software. The software used in connection 
 with the Greys Cheese Direct website is our property, or that of our 
 suppliers, and copyright, trademark and data base rights, and any 
 other intellectual property rights are protected.

Rights of the Seller

The Seller reserves the right to adjust the price and specification of 
 any item on the website, at its own 
The Seller reserves the right to withdraw any goods detailed on the website at any time.
The Seller shall not be liable to anyone for withdrawing any Goods 
 from the website, or for refusing to 
 process an order placed via this website, or by telephone or mail.


The Seller warrants that the Goods will, at the time of despatch, 
 correspond to the description given by the Seller. All other 
 warranties, conditions, or terms relating to the fitness for the 
 purpose, merchantability or condition of the Goods, whether implied 
 by Statute, Common Law, or otherwise, are excluded, unless the 
 Seller is satisfied as to the suitability of the Goods for the 
 Customer’s purposes.


All delivery information is for UK only, we may be able to ship further afield by arrangement but it will take longer and cost more. Please emai for information.

Orders placed online for deliver outside the UK are not valid and will not be fulfilled.

For detailed Delivery information, please read the relevant section 
 on our website
The Seller aims to deliver all orders within 3 working days, subject 
 to stock availability. Delivery times are for guidance, and are not a 
Deliveries are sent from Monday – Thursday overnight from the 
 Seller, on a next day delivery basis (arriving on Tuesday – Friday).
Your delivery will need to be signed for, so in order for your Goods 
 to be received in optimum condition, please ensure that there is 
 someone present at the delivery address to accept and sign receipt 
 for your order on the due delivery day.
Preferred delivery dates can be specified in the comments on the 
 checkout page, and the Seller undertakes to conform with this date, 
 as far as is reasonably possible.
For bulk orders to the same destination, please contact us by email 
 at This email address is being protected from spambots. You need JavaScript enabled to view it.
Delivery to certain parts of the British Isles may present difficulties, 
 due to their remote location, so delivery cost and time may vary in 
 those situations.
In any event, time of delivery shall not be an inflexible aspect of our 
 contract, and whilst the Seller will exercise best efforts to meet an 
 estimated delivery date, the Seller shall not be liable for any losses, 
 costs, damages or expenses incurred by the Customer, or any third 
 party, arising, either directly or indirectly, out of any failure to meet 
 the estimated delivery date. Similarly, the Seller will not be held 
 liable for any deterioration of the perishable Goods, in the event of 
 non-delivery, due to absence of Seller receipt for the Goods.
In the event that considerations of delivery may present problems, 
 the Seller reserves the right to refuse orders from any Customer. In 
 such cases the Customer will be advised of the reasons for the 
 declined order.

Returns and Refunds

Returns will only be accepted if the Goods are received in a 
 damaged condition. The Customer should inspect the Goods 
 and advise the Seller within 24 hours by email.
Similarly, if you are dissatisfied with your order, in any respect, 
 please contact us to discuss the issue. We may ask you to return 
 the goods in their original packaging, for replacement or refund.

10. Cancellation Rights

In respect of perishable Goods, you do not have the right to cancel 
 the contract. This is because Goods (foodstuffs) will have been 
 customised upon receipt of your order, and will already be in the 
 delivery phase.
In the event of non-perishable Goods, you have the right to cancel 
 the contract within 7 days of receipt of the Goods, by notifying us by 
 email at This email address is being protected from spambots. You need JavaScript enabled to view it. . Non-perishable Goods 
 must be returned at the Customer’s expense, within 7 working days. 
 The Seller will credit the Buyer with the price of the returned goods, 
 if they are intact and in their unopened, original packaging, less 
 £10.00 to cover administration costs. If you cancel your order, prior 
 to despatch from the Seller, we will cancel the order and refund you 


Nothing in these Terms and Conditions will restrict our liability for 
 death or personal injury arising out of our negligence, nor will any of 
 the Terms and Conditions restrict your statutory rights.
In addition to Clause 7 above, we will not be deemed to be in breach 
 of contract or of these Terms and Conditions, as a result of any 
 delay in our performance or failure to perform our obligations, if that 
 delay or failure to perform is due to any cause or circumstance 
 beyond our reasonable control including, but not limited to fire, flood 
 and other acts of God, strikes, riots, accident, disruption to energy 
 supplies, civil commotion, acts of terrorism or war. Other than as set 
 out above, our maximum liability arising out of any order for the 
 supply of Goods to you under this contract will be limited to the retail 
 price of the Goods contained in that order.

Changes to Terms and Conditions

The Seller shall be entitled to change any aspect of these Terms and Conditions at any time.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed 
 in accordance with the laws of England, and the parties (the Seller 
 and the Customer) hereby submit to the exclusive jurisdiction of the 
 English Courts.

14. Privacy Policy

This privacy policy sets out how Greys Cheese Direct uses and protects any information or personal details which you give